FREQUENTLY ASKED QUESTIONS                    

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General: Frequently Asked Questions

1. Why do I have to pay Association Assessments?

2. What do the Association Assessments cover?

3. How do I pay the Association Assessments?

4. To whom do I make my check payable?

5. Where do I send payment by check?

6. How do I pay with credit card? 

7. What does the Association do?

8. What is a 'managing agent'?

9. What is the managing agent's authority?

10. Why do I need to follow the rules of the associaton?

11. What is a deed restriction?

12. Why do I have to get permission for home improvement?

13. What are the Governing Documents?

 

14. Where can I get a copy of the Governing Documents?

15. What is the 'common area'?

16. What is an Assessment Certificate or Assessment Letter?

17. What is a Compliance Certificate or Compliance Letter?

18. Are there any pet restrictions?

19. How can I set-up or cancel an automatic withdrawal with BB&T?

 

General: Answers to Frequently Asked Questions

1. Why do I have to pay Association Assessments?
All owners are required to pay Association Assessments by the governing documents of their Association. The assessment may be due annually, semi annually, quarterly or monthly. They fund the operation and maintenance of the common property and are used to provide services for the benefit of all owners.
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2. What do the Association Assessments cover?
Association Assessments pay for common area landscape maintenance, repair and maintenance of pools, playgrounds and equipment, and they provide for improvements desired by the Association and approved by the Board of Directors. back to top

3. How do I pay the Association Assessments?
Owners may elect to pay their Association Assessments via check or credit card. Owners who normally pay with a coupon may also elect to have the amount drafted from their account by following the instructions in the coupon book. back to top

4. To whom do I make my check payable?
Your check should be made payable to your Association (e.g. ABC Homeowners Association) back to top

5. Where do I send payment by check?
In associations that make payments with coupons, the payments should be mailed along with a coupon to the bank shown on the coupon. (The bank cannot accept payments without the coupons.)  If you do not have a coupon book, checks can be mailed to your association at 5 Riverchase Ridge, Suite 200, Birmingham, AL 35244. back to top

6. How do I pay with credit card?
Credit card payments may be made online by clicking here or to read more about the process click here.
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7. What does the Association do?
The Association is a non-profit corporation managed by a Board of Directors elected by the owners (or by a developer appointed board until the turnover date). The Board is responsible for the management of the Association's funds, the enforcement of the deed restrictions, the maintenance of common area property and establishing rules for the use of common areas. back to top

8. What is a 'managing agent'?
The managing agent is a company that is engaged by the Board of Directors to manage the affairs of the association under the policies and instructions of the Board. McKay Management's sole responsibility is serving the Association as the Managing Agent. back to top

9. What is the managing agent's authority?
The managing agent has no authority except as conferred by the Board of Directors. The managing agent does not make decisions; it implements the decisions of the Board. back to top

10. Why do I need to follow the rules of the association?
When you purchase a home in a deed restricted community you are obligated to comply with the restrictions then in place or that are properly established. back to top

11. What is a deed restriction?
Condo Documents and Declarations of Covenants, Conditions and Restrictions are examples of deed restrictions. By accepting title to a property in a deed restricted community one becomes obligated to the deed restriction.  Through these documents, owners agree to pay an assessment and adhere to certain standards of maintenance, upkeep and behavior that have been established.  The goal of these restrictions is to keep the community attractive and to enhance property values.  back to top

12. Why do I have to get permission for home improvement?
This better ensures that your intended improvement meets your community's standards as set forth in the Governing Documents and avoids the problems that arise from the construction of improvements and the use of colors or styles that conflict with others in your neighborhood. All exterior improvements to your home or yard must be approved by the Architectural Review Committee (ARC). back to top

 

13. What are the Governing Documents?
The Governing Documents for your association are the Articles of Incorporation, Bylaws, Declaration of Covenants, Conditions and Restrictions plus any Rules, Regulations, Resolutions or Guidelines that have been established by your association. back to top

14. Where can I get a copy of the Governing Documents?
If the association was given notice of your closing, you should have received a copy of the Governing Documents shortly after the closing on your home. If you need another set, please click here, select your community and download your community's documents. back to top

15. What is the 'common area'?
It is the land for the use and enjoyment of the members of the Association. This includes facilities like entrances, pools, clubhouse, playgrounds, lakes, and walking trails in single family communities. back to top

16. What is an Assessment Certificate or Assessment Letter?
The Assessment Certificate or Assessment Letter is a disclosure by the Association of the amount of the assessment. It further notifies the buyer whether the seller of the property has (or has not) paid all assessments that are due. back to top

17. What is a Compliance Certificate or Compliance Letter?
A Compliance Certificate or Compliance Letter states whether there are any violations of the covenants. It notifies the buyer of any noncompliant issues ont he property. 
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18. Are there any pet restrictions?
Many single family associations have pet restrictions. Because they can vary widely by community, please review the governing documents for the restrictions pertaining to your particular community. In addition to community restrictions, many cities and counties have strongly enforced leash laws. back to top

19. How can I set-up or cancel an automatic withdrawal with BB&T?
ACH Authorization Form                  ACH Cancellation Form                 back to top

 

Online Payments: Frequently Asked Questions

1. Why should I pay online?

2. How do I pay online?

3. What payment options are available?

4. How do I know my payments have gone through?

5. What security measures are in place?

6. How much does it cost?

7. Once I pay online, will I have to pay this way every month?

8. When will the funds be deducted from my account?

 

Online Payments: Answers to Frequently Asked Questions

1. Why should I pay online?
Here are 4 good reasons why you should pay online:

  • It's simple - Setting up an account is as easy as entering in your personal information. After that, you are ready to go!
  • It's safe - All transactions are 128 bit encrypted for your security and peace of mind.
  • It's fast - Once your account is initially set up, you can pay dues in less than two minutes!
  • It's convenient - You can make an online payment 24 hours a day, 7 days a week, 365 days a year with the exception of any unforeseen technical problems that prevent this service being available.back to top

2. How do I pay online?
Payments may be made online by clicking here. You must select your community and then follow the instructions to setup an account. back to top

3. What payment options are available?
You can pay your dues using your Visa or MasterCard. Additionally, you can pay via your standard checking account using e-checks. back to top

4. How do I know my payments have gone through?
Every time you initiate a payment online, a reference number and transaction receipt are automatically generated and sent to you via e-mail. These are then kept in the database and can be printed for your records. back to top

5. What security measures are in place?
Your personal information is encrypted and stored on a secure server under a login and password that you define. This information is completely separate from your community web site profile, and can be changed by you at any time. The transmission of credit card or bank account information takes place over a secure connection. back to top

6. How much does it cost?
There is a $9.95 flat fee for paying your dues online.
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7. Once I pay online, will I have to pay this way every month?
No. This service is available for your convenience. If you pay online this month, you can send a check next month. There are not automatic payments unless you specifically define them, so you remain in control. back to top

8. When will the funds be deducted from my account?
A payment may take up to 4 days before it appears on your account. Payments made via credit card will typically be processed within 2 business days. back to top


 
 

This site is a service of McKay Management Corp