1. ADMINISTRATION MANAGEMENT

• Assign a manager to act as a single point of contact with the Board of Directors.
• Provide a single point of contact for receiving homeowner complaints/questions regarding common areas/amenities.
• Work with homeowners to resolve all issues with common areas/amenities.
• Report to Board and assist in resolving all issues which cannot be remedied under existing contracts.
• Prepare ballots for election of Board members. Mail, receive, count, and store ballots in accordance with the by-laws.
• Establish and maintain database on all homeowners including names, addresses and lot numbers.
• Obtain insurance quotes for the Board's review.
• Assist and advise the Association in the preparation of general correspondence between residents, owners, contractors, etc.
• Keep a record of all client correspondence received or issued.
• Assist the Association in coordinating general membership meetings, including the Annual Meeting.
• Manager will hold the records of the Association such as minutes and resolutions.
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2. PROPERTY MANAGEMENT

• Review work performed under all maintenance and service contracts approved by the Board for common areas.
• Assist the Association in a competitive bidding process for services, and provide input in selection of contractors and in developing contract specifications.
• Observe contractors providing recurring services to the Association.
• Receive service requests for repairs or maintenance of property.
• Our office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, with after hours emergency service 24 hours per day, 7 days a week.
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3. POOL MANAGEMENT

• Distribute club rules and policies with badges, cards or other entry devices to members.
• As directed by the Board of Directors, oversee hiring and paying of pool monitors and pool maintenance contractors.
• Maintain inventory sheet for Club.
• Order supplies for club.
• Manage use and operation of clubhouse to include reservations and cleaning.
• Observe work by pool maintenance and landscape maintenance contractors approved by the Board of Directors. -to the top-
  

4. FINANCIAL MANAGEMENT

• Assist in the development and preparation of an annual operating budget of income and expenses.
• Pay all invoices on a once a month basis.
• Reconcile bank statements monthly.
• Publish monthly financial reports to the Board of Directors, including a Balance Sheet, Income/Expense report for current month and year-to-date and a check register of all bank accounts.
• Provide a Delinquency Report monthly on the status of the assessment collections.
• Provide assistance to the Association's accountant on an annual audit and year-end financial statements.
• Provide information to the Association's accountant for the preparation of the tax returns.
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5. ASSESSMENT MANAGEMENT

• Recommend the amount of the assessment to the Board of Directors for approval.
• Print and mail assessment statements to homeowners.
• Receive and post assessment payments from homeowners.
• In accordance with Board policy, place and release liens on properties for non-payment of assessments.
• After lien filing, refer to the Association attorney for additional collection action.
• Provide assessment letters to title company and attorneys upon request.
• Process special assessments as requested.
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6. COVENANT MANAGEMENT

• In accordance with the Board's policy, periodically visit the community to record, monitor and observe readily visible covenant violations from the street.
• Provide compliance or non-compliance letters to attorneys and title companies upon request.
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7. ADDITIONAL SERVICES

• Newsletter - Prepare a newsletter on a frequency designated by the Board.
• Website - Establish a website for the Association.
• Neighborhood Directory - Prepare a neighborhood directory for use by members.
• Review requests for additions and changes to the exterior of homes.
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